Da Nang's trusted rental platformAre you a landlord? List now
Skip to main content
Log inSign up
VIEN
Tiếng Việt

Dispute Resolution

RentNow.vn prioritises resolving disputes and complaints through negotiation and mediation in order to maintain user trust in the quality of the platform.

1. Dispute Resolution Principles

  • All disputes between RentNow.vn and users will be resolved through negotiation and mediation.
  • For disputes between landlords and tenants: RentNow.vn acts as an information intermediary and is not a direct party to any transaction. However, we will provide relevant information upon a lawful request to assist in resolving the dispute.

2. Complaint Handling Process

When a complaint arises, please follow the steps below:

Step 1: Submit a complaint

Send your complaint about the service, listing content, or any related issue through our official contact channels:

Step 2: Review and assessment

Our Customer Care team will receive the complaint and may request supporting evidence or information related to the dispute. Initial response time is within 24–48 business hours.

Step 3: Resolution

Depending on the nature and severity of the complaint, RentNow.vn will take appropriate action:

  • If the complaint concerns false or fraudulent listing content: RentNow.vn will investigate and may hide or remove the listing, and suspend the offending account if necessary.
  • If the complaint concerns a transaction between parties: RentNow.vn will ask the parties to negotiate directly. If no resolution is reached, either party may seek recourse from the competent legal authorities.

Step 4: Outcome notification

RentNow.vn will notify all relevant parties of the outcome. If the matter exceeds our authority, we will advise the complainant to escalate to the competent state authority for resolution in accordance with the law.

3. Responsibilities of the Parties

  • Complainant: Must provide truthful and accurate information and evidence, and bears legal responsibility for the information submitted.
  • Respondent: Must cooperate, provide explanatory information, and take remedial action if at fault.
  • RentNow.vn: Supports receipt and resolution of complaints within the authority and responsibility of an e-commerce platform operator.

Last updated: June 2026